Shipping policy
Last updated: May 1, 2024
Thank you for choosing Lucky Star! Please review our simple Shipping Policy to understand how we handle shipping and related matters.
Processing Time
Our products have varying processing times, which can range from 2-7 business days. This time is in addition to the shipping time.
Shipping Methods and Delivery
We depend on reliable shipping carriers for delivering your orders. The specific shipping method and estimated delivery time will be provided during checkout. Please note that unforeseen circumstances like weather conditions may affect delivery times.
Shipping Costs
Unless otherwise specified, a flat rate of $5.00 per item is typically charged for shipping and handling. This fee is added to your total order amount during checkout.
International Shipping
Currently, we only ship within the United States. International shipping is not available at this time.
Shipping Errors and Damaged Items
If you experience a shipping error or receive a damaged item, please contact us within 48 hours of receiving your order. We will work with you to find a solution, such as providing a replacement, arranging a return or exchange, or issuing a store credit. Please note that we do not accept returns for reasons other than shipping errors or damaged items.
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment on the carrier's website.
Address Accuracy
It's important to provide an accurate and complete shipping address during checkout. We cannot be held responsible for delays or delivery issues caused by incorrect or incomplete addresses. If you notice an error, please contact us immediately to make the necessary corrections. Please note that address modifications are not possible once the order is processed and shipped.
Lost or Stolen Packages
We cannot be held responsible for lost or stolen packages. If the tracking information confirms delivery, but you haven't received the package, please contact the carrier to file a claim. We will assist you to the best of our abilities in resolving the issue.
Returns and Refunds
We do not accept returns or provide refunds unless the product is damaged or defective. Please refer to our Refund Policy for detailed information on handling damaged or defective items.
For any questions or concerns about our Shipping Policy, please contact us. We're here to assist you and ensure your satisfaction.
Thank you for using Lucky Star!
Sincerely,
Lucky Star
shop@luckystar.ai